The CEO of Skysilk, Scott Keller, has a distinctly humble, introspective, and compromising personality. This is reflected in his pedigree. Having grown up in a working class family, he grew up with the value of hard work. But he was also raised to understand the importance of compromise and introspection, and to use his skills to make his company better.
Interview with Scott Keller
Scott McKinsey is a senior partner in the Southern California office of McKinsey & Company and co-leads the firm’s global CEO excellence service line. He is a leading expert on human potential and has written several books on organization effectiveness. Currently, he is a guest lecturer at the USC Marshall School of Business and Trinity Business School. His most recent book, CEO Excellence: The Essential Guide to High Performance, has been a New York Times bestseller.
Scott aims to uncover the best CEOs of the century, and he does it through quantitative analysis and in-depth interviews with today’s top leaders. In this interview, he discusses six things a great CEO must master.
Among them are leadership, time management, energy management, and maintaining perspective. It’s also important to take ownership of your goals. When you do, you approach tasks with five times more energy. Creating a vision strategy helps you focus on the right direction. You can also increase your commitment to execution by involving other people. This is a great way to drive teamwork and engagement.
Scott has traveled to every country in the world. During his early consulting years, he focused on operations and business strategy. However, after he had his second son with profound special needs, he had to change his life. Now, he has a new challenge, and he’s ready to tackle it.
If you’re interested in hearing more, visit Scott’s website. Those who sign up for a free membership can access the entire archive of interviews since 2011. They’ll also receive a copy of the interview notes in PDF format. Alternatively, you can purchase the eBook. Whether you choose the print edition or the ebook, you’ll learn more about how the best CEOs of the century operate.
Customer service is the epitome of good service
A well-executed customer service strategy will withstand the test of time. Good customer service isn’t just about selling you stuff – it’s about helping you make the most of your time and money. And that’s just as valuable as acquiring new customers. So, how do you keep your current clients happy and converting new ones? The answers to that question depend on the industry in which you operate. Here are some tips to help you get started.
The first is to be clear on what you’re looking for. If you’re in the auto industry, speed is the name of the game. However, you might also have a retail clientele. In that case, a good customer service plan will include a more personalized experience. Having the ability to offer advice and recommendations on a customer’s purchase is a great way to show you appreciate their business. Using a virtual assistant to keep up with your customer’s schedule is another savvy choice. Ultimately, this will go a long way in building a relationship that lasts.
As you can tell, good customer service takes effort, dedication and some forethought. But, if you can find the right people to work with, your efforts will pay off in spades. By making your customers happy, they’ll be more likely to recommend your services to their friends, family and colleagues. Remember – there’s a lot of competition out there.
Social media sites used in the Jan. 6 riot
One of the most important aspects of the Capitol riots is how social media sites were used to broadcast the assault on Congress. The mob assault culminated weeks of intense planning and incendiary rhetoric. A congressional committee has requested information from a number of major social media companies, including Twitter, Facebook, YouTube, and Google. This investigation will look into how these platforms helped spread misinformation and encouraged violence.
As soon as President Trump announced a plan to march on Congress, hundreds of people responded with violence. Many were carrying symbols of the QAnon conspiracy, a violent ideology. During the assault, dozens of Capitol Police officers were seriously injured.
Prosecutors say many defendants planned and coordinated their actions on social media. They are now relying heavily on social media posts to build their cases. Judges are citing the words and images of those who committed crimes as factors in tougher sentences.
A congressional committee has subpoenaed the parent companies of several major social media sites and Twitter, asking for records related to the attack. It is requesting records from 15 companies, and it is possible that the committee will pursue additional questions.
Prosecutors allege that a number of defendants deleted evidence after the attack. Some of those who were identified through public posts were eventually charged with federal crimes.
In addition to using social media, the mob posted videos on the Internet to document the violence. Prosecutors say they have asked social media platforms for more stringent rules on the dissemination of violent content.
A congressional committee investigating the riot subpoenaed Facebook, Twitter, and Google. Facebook and Twitter both confirmed the request, and Google declined to comment.
The company’s mystique baffles even former workers
A lot of oomph is afoot at the offices of SkySilk, a newcomer to the Los Angeles web hosting scene. Founder and chief exec Alex Gorban has taken a well deserved bow in the shuffleboard department, but hasn’t exactly blighted the internet’s most important stowaway, the iCloud. The aforementioned exec is by no means the only knuckle-dragging ee in the family, but he and his cronies can best be described as a posse in a fling. Some notable members include the esqe, a few knuckle-dragging n’ers and a few knuckle-dragging losers. It’s no wonder the company has a reputation for axing employees and admonishments.